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GST Inclusive
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At Jivanta Herbal Australia we want you to be satisfied with your purchase. If you change your mind, we may accept returns of unopened, unused products within 30 days of delivery, subject to approval. Return shipping costs for change-of-mind returns are the responsibility of the customer.
Under Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product is faulty, damaged, unsafe, significantly different from its description, or does not perform as reasonably expected, you may be entitled to a repair, replacement, or refund.
We accept returns within 7 days of delivery if you are not satisfied with your purchase. Products may be returned even if they have been used, provided they are in a reasonable condition.
To request a return, please contact our customer service team at [your email address] with your order number and details of the issue. We may request photographs of damaged or defective items to assist with processing your claim.
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
Jivanta Herbal Australia currently only ships to customers within Australia and New Zealand only.
Orders are typically processed within 1–3 business days. Delivery timeframes vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process where available.
While we strive to meet all estimated delivery dates, delays may occasionally occur due to factors outside our control, including carrier disruptions, weather events, or peak shipping periods.
Shipping costs are calculated at checkout based on the destination and order size. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.
For any questions regarding shipping or returns, please contact us at [your email address].
