Below are some common questions before purchasing from us.
If you have other questions, please send it to Namaste@jivantaherbal.com.au.
Need Help?
If you have an issue or question that requires immediate assistance, please contact us at Namaste@jivantaherbal.com.au
FAQ
1. Where are your products made?
All Jivanta Herbal skincare products are formulated and made in India by our trusted GMP-certified manufacturing partners.
Every batch is produced using high-quality natural ingredients under strict quality and safety standards, and then imported into Australia by Jivanta Labs Aust Pty Ltd.
2. Are your products natural and cruelty-free?
Our skincare products are formulated using naturally derived, plant-based ingredients and are developed with a strong commitment to ethical practices. We do not conduct animal testing on our finished products, and we aim to work with suppliers who share our values around responsible and ethical sourcing of raw materials.
3. Are your products suitable for sensitive skin?
Our formulations are gentle and designed to suit most skin types, including sensitive skin.
We recommend performing a patch test before first use and discontinuing use if any irritation occurs.
4. Are your products AICIS or TGA registered?
Our skincare products are classified as cosmetics and comply with the Australian Industrial Chemicals Introduction Scheme (AICIS) for imported cosmetic ingredients.
We do not sell therapeutic goods that require a TGA listing.
5. Do your products contain synthetic chemicals or parabens?
No , we avoid harsh chemicals, parabens, sulfates, silicones, and synthetic fragrances. Only safe, naturally derived preservatives are used to ensure product stability.
6. What is your shipping policy?
We currently ship Australia-wide using tracked delivery.
Orders are processed within 1–2 business days, and standard delivery typically takes 3–7 business days depending on your location.
You’ll receive tracking details once your order is dispatched.
7. We want you to love your Jivanta Herbal experience.
Change of mind (unopened items): You may return unopened and unused products within 30 days of delivery for a store credit or exchange or refund (excluding shipping costs).
Change of mind (opened items): If you are not satisfied, opened products may be returned within 7 days of delivery, provided they are in reasonable condition.
Faulty or damaged items: Please contact us within 48 hours for damaged or incorrect items, or within 7 days for quality concerns, with photos. We will arrange a replacement, refund, or store credit in line with Australian Consumer Law.
To start a return, email us at namaste@jivantaherbal.com.au and our team will guide you through the process.
8. Do you ship internationally?
Currently, we deliver within Australia only, but we plan to expand international shipping soon.
9. How can I contact customer support?
You can contact our team via namaste@jivantaherbal.com.au or the Contact Us form on our website.