Delivery & Return Policy
Delivery and Return
At Jivanta Herbal, we take great care to ensure our products meet the highest standards of quality, purity, and safety. We want you to love your purchase, and if something isn’t right, we are here to help.
This Returns and Refunds Policy operates in accordance with the Australian Consumer Law (ACL) and outlines your rights and our procedures.
1. Change of Mind Returns
We accept returns for change of mind under the following conditions:
● Unopened products: May be returned within 30 days of receiving your order, provided they are unused, unopened, and in original packaging.
● Opened products: May be returned within 7 days of receiving your order if you are not satisfied with the product. Products must be in reasonable condition and safely packaged for return.
Once your return is received and inspected, we will issue a store credit or exchange (excluding shipping costs, unless otherwise required by law).
Please note: For hygiene and safety reasons, we may decline returns that are not in a reasonable condition.
2. Faulty, Damaged, or Incorrect Items
Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if your product:
● Is faulty, damaged, or defective
● Is not as described or not fit for its intended purpose
● Is incorrect (you received the wrong item)
If this occurs, please contact our Customer Care team within:
● 48 hours of delivery for damaged or incorrect items
● 7 days of delivery for product quality or performance concerns
Please include clear photos or videos to help us assess the issue.
Once approved, we will arrange a replacement, refund, or store credit, and cover return shipping where required under ACL.
3. Refund Process
Approved refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
Refunds can only be issued to the original purchaser.
If your order qualifies for free shipping and returning items brings the order below the threshold, the original shipping cost may be deducted from the refund (where permitted under ACL).
4. Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns of:
● Products that have been heavily used, tampered with, or returned outside the stated timeframes
● Products purchased from unauthorised retailers or third-party websites
● Free gifts, samples, or promotional items
5. How to Request a Return
To request a return, please contact our Customer Care team:
Our team will guide you through the process and provide return instructions or a prepaid label where applicable.
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